Mike serves as the Chief Operating Officer of Medroad, bringing more than a decade of progressive experience across healthcare operations, medical billing, revenue cycle management (RCM), payer relations, credentialing, authorizations, and practice management.

Mike built his career from the ground up, progressing through hands-on roles in medical billing and revenue cycle operations into senior leadership and management positions overseeing large-scale healthcare operations. His experience spans both In-Network and Out-of-Network healthcare environments, with a strong focus on maximizing collections, reducing A/R, improving operational efficiency, strengthening payer relationships, and building scalable processes for healthcare organizations.

Throughout his career, Mike has worked across multiple specialties and healthcare service lines, managing complex revenue-cycle functions from patient and insurance billing through claims, payment posting, accounts receivable, denials, appeals, authorizations, referrals, credentialing, and collections.

He has also developed specialized expertise in Out-of-Network (OON) billing, No Surprises Act (NSA) processes, arbitration, litigation support, lien billing, and attorney billing summary services.

At Medroad, Mike focuses on helping healthcare organizations establish the operational infrastructure necessary for sustainable growth. His role encompasses RCM strategy, credentialing and payer enrollment, workflow development, billing operations, A/R management, staff development, quality assurance, compliance, performance management, and process optimization.

Experience & Expertise

Core Expertise

Healthcare Operations • Revenue Cycle Management • Medical Billing • Accounts Receivable Management • OON Billing • In-Network Billing • Credentialing & Payer Enrollment • Provider Contracting • Authorizations & Referrals • Claims Management • Denials & Appeals • No Surprises Act (NSA) • Arbitration • Litigation Support • Lien Billing • Attorney Billing Summaries • Workflow Development • SOP Development • Quality Assurance & Compliance • KPI Development • Staff Training & Leadership • Practice Growth

Leadership & Operational Achievements

• More than 10 years of experience in medical billing, healthcare operations, and revenue cycle management.
• Managed and supported operations involving multiple departments, including billing, A/R, authorizations, credentialing, and operational functions.
• Helped scale monthly healthcare collections from approximately $2 million to more than $32 million through operational restructuring, workflow optimization, team development, and revenue-cycle improvements.
• Managed RCM operations across multiple healthcare practices, specialties, states, and payer environments, including both In-Network and Out-of-Network models.
• Built and implemented SOPs, workflows, KPIs, reporting structures, quality-control processes, and operational frameworks designed to improve accountability and performance.
• Developed and managed A/R strategies focused on identifying revenue leakage, resolving aging claims, reducing outstanding balances, and accelerating collections.
• Led specialized OON, lien, NSA, arbitration, and litigation-related billing processes, including preparation of billing summaries and supporting documentation for attorneys and legal teams.
• Managed credentialing, payer enrollment, provider contracting, authorizations, referrals, and insurance verification processes to support practice growth and payer participation.
• Worked extensively with Medicare, commercial payers, MCOs, and other insurance environments, navigating payer requirements and reimbursement processes.
• Led the development of audit and quality-assurance frameworks to improve billing accuracy, compliance, productivity, and overall RCM performance.
• Experienced in building and restructuring healthcare teams, establishing departmental responsibilities, implementing performance metrics, and creating scalable operational models.
• Provided operational and RCM leadership for organizations seeking to improve financial performance, strengthen compliance, optimize workflows, and scale their healthcare operations.

Leadership Philosophy

Mike believes that successful healthcare organizations require more than effective billing—they require well-designed systems, accountable teams, accurate data, strong payer relationships, and disciplined operational execution. His approach combines hands-on RCM expertise with strategic operational leadership to help healthcare organizations turn complex processes into structured, measurable, and scalable systems.